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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and services offered. Consumers highlight the positive experiences with the staff, noting their attentiveness and expertise. People also appreciate the reasonable pricing, considering it a worthwhile investment for the value received. The company excels in repairs and alterations across various items, including clothing, bags, and accessories. Reviewers are impressed with the seamless and often invisible repairs, with many expressing delight at being able to restore and continue using cherished items. The service is described as efficient, with clear communication and quick turnaround times, making it a convenient choice for those seeking to revive their beloved belongings.

Based on these reviews

Rated 5 out of 5 stars

Paola Zappulla did an amazing job on my trainers and stitching where the stitching had come loose. A really good job with very good service and great communication along the way. far better to fix tha... See more

Rated 5 out of 5 stars

Sandra Zomer did an amazing job at repairing my Michael Kors puffer coat. The rip wasn’t even on a seam and the patch repair is hardly noticeable. Very impressive. Good price, fast service. Thank you!... See more

Rated 5 out of 5 stars

Selina Latour let her artistry run free with some spectacular, unique, refined and practical fixes to a favourite Icelandic jumper to allow it another 30years of abuse. A really pleased customer at th... See more

Rated 5 out of 5 stars

Nicole Akong did a brilliant repair job on my very fine knit cashmere jumper which had several moth holes. In fact she discovered quite a few more holes than the 4 I had found - and communicated well... See more

Rated 5 out of 5 stars

Camilla in Bournemouth repaired a favourite skirt of mine that had been attacked by moths, she made a wonderful job jand I would Highly recommend The Seam to anyone. I will be able to wear my skirt... See more

Rated 5 out of 5 stars

Fast responses, easy to contact, great communication, really clear pricing and options on quotes, and brilliant repair work. The Seam have repaired and restored two bags and a pair of jeans for me thi... See more

Rated 5 out of 5 stars

Sooooo happy to have found The Seam and the great women that work at the Westfield branch in Stratford, they are kind and attentive and reassured me on how everything was going to get fixed/altered et... See more

Rated 5 out of 5 stars

I have used The Seam to have several items repaired or altered over the last couple of years and every time I have had excellent service and brilliant quality workmanship. I would definitely recommend... See more

Rated 5 out of 5 stars

I had a vintage waxed Burberry jacket of my moms that a puppy chewed though the sleeves and a few other visible areas including the pockets. It took me nearly two years to find somewhere that would b... See more

Rated 5 out of 5 stars

I LOVE The Seam ! This time I used Sandra based in Blackheath to mend a pair of Roland Mouret trousers which had a hole in the seam. Not only did she repair them super fast she also did an amazing job... See more

Rated 5 out of 5 stars

I had an old bomber jacket where the lining had completely disintegrated - looked fine on the outside but inside it was a mess. I wasn't sure whether fixing it would be worth the trouble and expense... See more

Rated 5 out of 5 stars

I requested a quote for repair of a cashmere cardigan that had a few moth holes. A quote was sent through promptly the next working day. Payment was easy and communication with Gabriela Degwitz was cl... See more

Rated 5 out of 5 stars

Tamsin Lines has done an excellent job on 2 costs with moth holes. Everything was so easy to do and the payment system was very straightforward. Sent the coats on Monday afternoon and were returned to... See more

Rated 5 out of 5 stars

I honestly cannot recommend Paola Zappulla enough. My Birkin was completely chewed on the side by my dog to the point where Hermès themselves told me it wasn’t fixable. I was devastated. My mom had... See more

Rated 5 out of 5 stars

This platform is great! Suzy Woods did a fabulous job on restoring my tired, old Anya Hindmarch handbag to its original condition. The colour (white) was faded all over and the edges/handles were wor... See more

Rated 5 out of 5 stars

My best discovery of the past two years. I’ve returned many times over for the flawless service. Just makes life easier. It’s endlessly useful to everyone, but if you’re short in height and everything... See more

Rated 5 out of 5 stars

Camila Fortune has done a brilliant job of invisibly repairing two holes in the sleeve of my favourite winter coat, which I thought I would have to retire. The process was very quick and easy and the... See more

Rated 5 out of 5 stars

I recently had my dress altered by Sandra and I can’t express how thrilled i am with the results! She did a fantastic job on the hem and the fit is just perfect. What I really appreciated was how she... See more

Rated 5 out of 5 stars

So impressed with the service from The Seam. I sent two jumpers, each with a small hole for invisible mending. One is a very fine knit cashmere, the other thicker wool. I honestly can’t see where t... See more

Rated 5 out of 5 stars

Selina Latour did a fantastic job on my merino top - I had four holes - I mainly wear as a layer so wasn’t too worried about how it looked, but I’m really happy with how it turned out. A great first S... See more

Rated 5 out of 5 stars

I've been looking for years for someone to be able to do small repairs on a handbag I bought on honeymoon - I was so excited to find The Seam! The website is very much optimised for phone use, and aft... See more

Rated 5 out of 5 stars

Andria did a lovely job repairing two woollen jumpers and shared photos and communicated well on the Seam platform. It’s a v good service and higher quality than high street repair places

Rated 5 out of 5 stars

I sent my Max Mara camel trousers off to Diane White with a hole in them on the front leg. They came back super quick and I was blown away by what she had managed to achieve! They look perfect!!! No... See more

Rated 5 out of 5 stars

The lining of my leather jacket was frayed and split. Ella Boucht replaced the lining and even put the original labels back in. The jacket looks great, and I'm looking forward to wearing it again.... See more

Rated 5 out of 5 stars

I had a wool jumper repaired by Gabriela. She was very responsive and carried out the repair very quickly. I am extremely happy with the work she did, considering it was an expensive jumper that may... See more

Rated 5 out of 5 stars

My “maker” Anne Stack did an excellent job of restoring my items which I’d previously thought I would need to dispose of. In particular, one item with a hole not on the seam was repaired with a patch... See more

Rated 5 out of 5 stars

Sandra Z is a knitwear wizard! She has now completed 2 jumper neck alterations for me ( one to remove a roll neck and make the jumper a crew neck, and the other to decrease the height of a funnel neck... See more

Rated 5 out of 5 stars

From my initial request to mend a moth hole in a cashmere sweater everything went very smoothly. My mender Skye Pennant responded quickly with options and pricing and also kept in touch regularly with... See more

Rated 5 out of 5 stars

I adore The Seam , it was made for busy people. My latest find is Hannah S … she is a the goddess of the sewing machine and has now completed numerous alterations for me. All The Makers are fabulous a... See more

Rated 5 out of 5 stars

Sandra Z made a fantastic job of fixing a frayed section on a vintage hand rolled hem scarf. I couldn't tell which bit had been repaired and had to check back on my photos! Wonderful quick service. W... See more

Rated 5 out of 5 stars

I used The Seam to get the leather straps on an old Gucci backpack extended and replaced. The maker was excellent and did such a wonderful job - the straps were of higher quality and design than the o... See more

Rated 4 out of 5 stars

Andrea Benahmed Djilal made my 20 year old Hugo Boss suede weekend bag look so new my wife thought it was a completely different bag. It has given it a new lease of life. It was pricey but you would n... See more

Rated 5 out of 5 stars

Annalisa Monti did a fantastic, speedy job replacing the zip on my Mint Velvet jeans. I was worried the zip might be replaced with a lesser quality one but Annalisa has used quality materials and has... See more

Rated 5 out of 5 stars

Excellent service and work done to mend hole in a much loved woollen sweater undertaken by Lyudmilla. Great communication and looks as good as new now!

Rated 5 out of 5 stars

The repair that was undertaken on my designer bad was tricky but Tess did a fantastic job. The bag looks as good as new I am really pleased as I wasn’t certain what to expect. The result is fantasti... See more

Rated 5 out of 5 stars

Rosanna made a great job of repairing and recolouring my gold metallic Mulberry Bayswater. Great job and great communication. Thanks so much for all of your hard work.

Rated 5 out of 5 stars

Fantastic service from start to finish. Great communication! A big thank you to Andrea for repairing a broken zip on my bag. Amazing job!! Bev

Rated 5 out of 5 stars

I’ve used The Seam twice now. First time for a repair to a much loved jumper where a moth had dined on the collar and then a zip repair on a skirt. Both repairs were fabulous, seamless, super quick an... See more

Rated 5 out of 5 stars

Diana White did a fab job on my jeans! It’s my first experience using The Seam and I couldn’t be happier! Will happily come back again and super happy to recommend this service 🎉

Rated 5 out of 5 stars

Gabriela did a fantastic job on my cashmere cardigan. The two little holes have been invisibly mended and I can’t even tell where they were. Beautifully done!

Rated 5 out of 5 stars

Very happy with the experience from start to finish. Sarah Farrow-Lane fixed the clasp on my bag and she kept me up to date the whole time. Would definitely use this service again.

Rated 5 out of 5 stars

Excellent job from Mary repairing a jacket. She kept me informed throughout the process. Very pleased with the work she has done!

Rated 5 out of 5 stars

Sandra did an amazing job at tailoring my joggers. She sent it so fast and paid attention to all the details. Thank you Sandra 💕💕💕

Rated 5 out of 5 stars

My Merino wool jumper had been nibbled at by a moth and Lyudmilla had it looking brand new! - over the moon with the work

Rated 5 out of 5 stars

A very simple process to get an excellent quality repair to my winter coat. Thanks 🙏

Rated 5 out of 5 stars

Katarina Mootich fixed two of my leather designer bags. She was quick to reply, reasonably priced and returned the items earlier than expected. The craftsmanship is high quality, you can’t even tell t... See more

Rated 5 out of 5 stars

Laura ter Kuile did an amazing job repair my knitwear that eaten by moths and a leather jacket that had ripped. I really appreciated how quick the repairs were done. I am so happy I can wear these pi... See more

Rated 5 out of 5 stars

Delighted with Suzy W’s work to restore a much loved bag that has been out of action for quite some time. She repaired the handle, other bits of stitching and cleaned the whole thing up. It looked gre... See more

Rated 5 out of 5 stars

Over the past few years, I've relied on The Seam multiple times for repair and alteration of various pieces. Each experience has been marked by outstanding service and exceptional craftsmanship. Despi... See more

Rated 5 out of 5 stars

The Seam has been fantastic in restoring a couple of bags and a pair of jeans for me this year. Their repair work is outstanding, and I appreciate the clarity in their pricing and quotes. Communicatio... See more

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Company details

  1. Clothing Alteration Service
  2. Dressmaker
  3. Leather Cleaning Service
  4. Leather Repair Service
  5. Shoe Repair Shop
  6. Tailor

Written by the company

Specialist alteration and repair services for luxury clothing, bags and footwear. The Seam allows you find and connect with local, specialist Makers in your community who can help you to make alterations and repairs to your favourite items. Our business was founded in 2020 and currently offer services across the UK, working in partnership with some of the largest retailers and brands including Net-a-Porter, COS, Matches Fashion and more. Our most popular services include: Handbag Restoration; Handbag Repairs; Handbag Cleaning; Footwear Repair and Restoration; Wool Repairs; Clothing Repairs and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month


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Rated 5 out of 5 stars

Laura ter Kulie did an amazing job

Laura ter Kuile did an amazing job repair my knitwear that eaten by moths and a leather jacket that had ripped. I really appreciated how quick the repairs were done. I am so happy I can wear these pieces again.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Trainers restored with mended stitching

Paola Zappulla did an amazing job on my trainers and stitching where the stitching had come loose. A really good job with very good service and great communication along the way. far better to fix than throw away snd I would use this company again because it was excellent

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

The Seam has been fantastic in…

The Seam has been fantastic in restoring a couple of bags and a pair of jeans for me this year. Their repair work is outstanding, and I appreciate the clarity in their pricing and quotes. Communication is seamless, and they are very responsive and accessible. It's wonderful to have my items back in use and looking great!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Selina Latour let her artistry run free…

Selina Latour let her artistry run free with some spectacular, unique, refined and practical fixes to a favourite Icelandic jumper to allow it another 30years of abuse. A really pleased customer at this end, thank you so much for your courteous attentions! I have two more which will no doubt need some tlc at some point in the future so I hope to be in touch then. Thank you!! 😃🤩

November 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Poor results and worse customer service

I’m sure if the service received was great that it would be worth 5 stars, but - as another complainant on here has said - should anything go wrong, or the service be sub par, then the customer service is appalling. I had the misfortune of sending my dresses to someone who missed fixing a hem, poorly fixed a tear so it was still visible and looked ‘botched’, and returned the third dress with the tear still in it. I was overcharged (nominally as she couldn’t seem to calculate VAT), and then asked to collect goods when I’d already paid postage. All in all a poor experience. When I wrote to customer services to ask for a refund on the dress that had been sent back unfixed they told me to just speak to the fixer. I’m not throwing good money after bad to send the dress back. Despite follow-ups, my emails are ignored. I just want a refund. I would never use this company again and nor would I recommend it. Just go to a local place where they can help.

December 29, 2025
Unprompted review
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Reply from The Seam

Hi Carla,

Your booking was for one hole repair, which is why only that repair was completed, although our Maker did proactively offer to fix the additional hole free of charge. You contacted us at 2pm on Christmas Eve and we replied at 9am the next working day. We’re also very pleased to see you chose to use the service again since this review.

Best,
Layla
CEO, The Seam

Rated 5 out of 5 stars

Over the past few years

Over the past few years, I've relied on The Seam multiple times for repair and alteration of various pieces. Each experience has been marked by outstanding service and exceptional craftsmanship. Despite not being the most economical option, it's truly rewarding to see a cherished item revived instead of discarded. I highly recommend their services.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Sooooo happy to have found The Seam and…

Sooooo happy to have found The Seam and the great women that work at the Westfield branch in Stratford, they are kind and attentive and reassured me on how everything was going to get fixed/altered etc and the job was excellent. Very happy 😊

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

My best discovery of the past two…

My best discovery of the past two years. I’ve returned many times over for the flawless service. Just makes life easier. It’s endlessly useful to everyone, but if you’re short in height and everything is too long, The Seam is an absolute must.

December 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Simple!

A very simple process to get an excellent quality repair to my winter coat. Thanks 🙏

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

New lease of life for beloved bags

Fast responses, easy to contact, great communication, really clear pricing and options on quotes, and brilliant repair work. The Seam have repaired and restored two bags and a pair of jeans for me this year, and I'm loving being able to use them all again.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very Satisfied customer

Camilla in Bournemouth repaired a favourite skirt of mine that had been attacked by moths, she made a wonderful job jand I would Highly recommend The Seam to anyone.
I will be able to wear my skirt again instead of throwing it away. Well done Camilla.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Nicole Akong did a brilliant repair job…

Nicole Akong did a brilliant repair job on my very fine knit cashmere jumper which had several moth holes. In fact she discovered quite a few more holes than the 4 I had found - and communicated well with me to show me the additional holes and to propose variously priced options for dealing with them. I’m very impressed and would heartily recommend the seam & Nicole. A delight to deal with.

December 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Good as new

My Merino wool jumper had been nibbled at by a moth and Lyudmilla had it looking brand new! - over the moon with the work

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE The Seam

I LOVE The Seam ! This time I used Sandra based in Blackheath to mend a pair of Roland Mouret trousers which had a hole in the seam. Not only did she repair them super fast she also did an amazing job - you can hardly see the repair. This is such a good company and I only have had great experiences from handbag repairs to dress alterations. Highly recommend!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Katarina fixed my bags

Katarina Mootich fixed two of my leather designer bags. She was quick to reply, reasonably priced and returned the items earlier than expected. The craftsmanship is high quality, you can’t even tell the bags needed repair. Will use her again!

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Tamsin Lines has done an excellent job…

Tamsin Lines has done an excellent job on 2 costs with moth holes. Everything was so easy to do and the payment system was very straightforward. Sent the coats on Monday afternoon and were returned to me Thursday morning. Thank you for an excellent job.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I have used The Seam to have several items repaired or altered over the last couple of years and every time I have had excellent service and brilliant quality workmanship. I would definitely recommend. While not the cheapest, it’s worth it to see a loved item restored and stop it ending up in landfill!

December 9, 2025
Unprompted review

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